Terms of Service

1. About this agreement

1.1 These terms govern the relationship between Feron (also referred to as “we” or “us”), at Founders House Stockholm, Stockholm, Sweden, and the organization using Feron (“Customer” or “you”). A person accepting for an organization must have authority to commit it to this agreement.

1.2 The “Service” means Feron’s customer account workspace, its assistant, connected-account features, follow-up routines, and the documentation we provide for them. Features available to you depend on your access and any agreed scope of service.

1.3 “Customer Data” means the information you or your authorized users supply, connect, or save in Feron, including account information, correspondence, instructions, and saved work. “Order” means a written order or service agreement accepted by both you and Feron.

1.4 Your agreement consists of these terms and any applicable Order and signed amendments. A separate data processing agreement, if entered into, takes priority on matters concerning personal data processing. These terms do not override mandatory legal rights.

2. Access and authorized users

2.1 Feron is currently available by invitation for business use. Users must be at least 18 years old. You may allow your employees and other people working for your organization to use the workspace where they have been authorized and invited to do so.

2.2 While your agreement remains in effect, you receive a limited right to access Feron for your organization’s work within your Order and these terms. You may not sell access, share it with unrelated organizations, or operate Feron as a service bureau without our written agreement.

2.3 Keep account details accurate and credentials secure. You are responsible for managing your users’ permissions and removing access when it is no longer appropriate. Notify us promptly if you suspect an account has been compromised.

3. Customer responsibilities

3.1 You provide the devices, internet access, third-party accounts, and permissions needed to use Feron. You remain responsible for those accounts and any charges made by their providers.

3.2 You must have permission to provide Customer Data and instruct Feron to process it. This includes any notices, consents, and other legal grounds needed for personal data and business communications.

3.3 Check the accuracy of your account information, recipients, routine settings, and instructions. You are responsible for deciding whether an action or communication is appropriate for its recipient and for honoring applicable marketing rules and requests to stop contact.

4. Acceptable use

4.1 Use Feron lawfully and respect other people’s privacy and intellectual property. Do not use the Service to impersonate another person, deceive recipients, distribute malware, or send unlawful or unsolicited bulk communications.

4.2 Do not connect a mailbox you are not authorized to access, obtain another workspace’s data, bypass permissions or usage limits, or interfere with the availability of the Service.

4.3 Do not copy, redistribute, or attempt to extract the Service’s source code except where the law gives you a right that cannot be excluded. Coordinate security testing with us before testing production systems.

5. Connected accounts and email

5.1 Integrations are optional. When you connect an account, you authorize the access shown in that provider’s permission screen for the features you use. The connected service remains subject to its own terms and availability. A provider’s changes or withdrawal of access may affect the corresponding Feron features.

5.2 For Gmail, Feron reads relevant correspondence to answer questions and prepare follow-ups. The interactive assistant creates drafts for your review. Automated follow-up routines can send messages using the settings you configure. Review those settings before enabling a routine; individual sends may occur without a further review step.

5.3 You remain responsible for authorizing the connection and the actions performed through it. See our Gmail Connector page for the permissions requested, data accessed, and distinction between drafts and routine sends.

5.4 You can disconnect Gmail in Feron or revoke access in your Google Account. Disconnecting prevents future actions through that connection. It does not recall sent messages or remove existing drafts from Gmail, and it does not delete saved Feron conversations or routine records.

6. Generated content and review

6.1 Feron uses AI service providers to interpret relevant context and produce summaries, answers, and drafts. Generated content may be incomplete, inaccurate, or unsuitable for a particular situation. Check facts, recipients, and commitments before relying on an output or allowing it to be used in a routine.

6.2 Generated content does not guarantee a business result, an accurate prediction, or a successful customer interaction. You retain responsibility for business decisions and for reviewing the work carried out under your instructions.

6.3 Google user data remains subject to the Limited Use restrictions in our Privacy Policy. Feron and its providers may not use Google Workspace data to develop, improve, or train generalized or non-personalized AI or machine-learning models. Accepting these terms does not grant permission for new uses of Google data.

7. Orders, fees, and trials

7.1 Any paid access, included usage, fees, currency, taxes, payment dates, and subscription period must be set out in your Order. These terms do not by themselves create a paid subscription or authorize a charge.

7.2 Pay the undisputed amounts due under your Order and tell us promptly if you believe an invoice is incorrect. Renewal, cancellation, and refund arrangements follow the Order and applicable law. A change to these online terms does not itself change an agreed price or payment date.

7.3 Evaluation or beta access may have a limited duration or scope and may change as we develop the Service. We will identify any fees before you agree to paid access. Do not rely on an evaluation feature for work requiring a service commitment that we have not agreed to provide.

8. Ownership and permitted data use

8.1 Feron and its licensors own the software, design, documentation, and branding of the Service. Access gives you permission to use them under this agreement; it does not transfer their ownership.

8.2 You keep your rights in Customer Data. You give Feron permission to process that data only as needed to deliver the Service under your instructions and the uses described in the Privacy Policy. Connecting an account does not give us ownership of its content.

8.3 As between you and Feron, Feron does not claim ownership of the customer-specific drafts and other outputs generated for you. This does not promise that an output is unique, eligible for intellectual property protection, or free from another person’s rights.

8.4 You may send suggestions about Feron, and we may use them to improve the Service. This permission does not include Customer Data embedded in feedback or expand the permitted uses of Google user data.

9. Confidential information

9.1 Each of us will protect non-public information received from the other that is identified as confidential or that reasonably calls for confidential treatment. This includes customer correspondence, business plans, account information, and security details.

9.2 Use the other party’s confidential information only for this agreement. Share it only with people or providers who need it for that work and are bound to protect it. For Google data, the stricter sharing and human-access rules in the Privacy Policy continue to apply.

9.3 These restrictions do not apply to information that becomes public without a breach, was already lawfully held without restriction, is independently developed, or is lawfully received from another source. A party relying on an exception must be able to demonstrate it.

9.4 A legally required disclosure must be limited to what is required. Where permitted, notify the other party so it can seek protection. Confidentiality continues after access ends for as long as the information remains confidential or legally protected.

10. Privacy and data processing

10.1 Our Privacy Policy explains the data Feron accesses, the reasons for processing it, retention, recipients, international transfers, and your privacy choices. Any applicable signed data processing agreement also governs the processing carried out for your organization.

10.2 We use service providers for infrastructure, authentication, AI processing, and product operations. Their roles and the categories of information they receive are described in the Privacy Policy. A general permission to use providers does not permit unrelated use, advertising, or sale of your Google data.

10.3 Feron’s handling of information received from Google APIs must comply with the Google API Services User Data Policy, including Limited Use. These restrictions apply to derived content as well as the original data and prevail over any broader permission in this agreement.

10.4 Contact us to request access to, correction of, or deletion of stored personal data, following the Privacy Policy and Data Deletion instructions. We may verify your identity and authority before acting on a request concerning an organization’s data.

11. Security and cooperation

11.1 Feron’s current safeguards are described on our Security page. They include encrypted connector tokens, protected connections, and restricted access to workspaces and production systems. No online service can guarantee that an incident will never occur.

11.2 You must protect your own devices and accounts and promptly report suspected misuse. Both parties will cooperate on incidents affecting the Service and meet their applicable legal notification obligations.

11.3 Send security-information or audit requests to our support team so we can determine the appropriate scope and arrangements. Any review must protect other customers’ information and system security. This does not limit audit or assistance rights under applicable law or a signed data processing agreement.

12. Service operation and changes

12.1 Feron may need maintenance, updates, or changes to integrations. Availability and functionality can also depend on networks and third-party systems. Uptime, support response times, and service credits apply only where agreed in writing.

12.2 We may develop, replace, or retire features. Where a change materially affects an agreed service, we will provide reasonable notice when practicable and address any contractual commitments in your Order. Security issues or legal requirements may require immediate changes.

12.3 Neither party is responsible for a delay caused by an event outside its reasonable control, such as a natural disaster or widespread network outage, to the extent that event prevents performance. The affected party must notify the other and take reasonable steps to reduce the disruption. Amounts already due remain payable.

13. Suspension, termination, and data

13.1 Your Order sets any committed service period and termination rights. You may stop using Feron at any time, but doing so does not cancel payment obligations already agreed. Contact support to close your workspace or discuss ending an Order.

13.2 We may restrict access where necessary to address unauthorized use, an active security risk, or a legal requirement. Where practicable, we will explain the reason and give you an opportunity to resolve it. We may end access for a material breach that remains unresolved after reasonable written notice, or immediately where continued access would be unlawful or create an urgent security risk.

13.3 When access ends, stop using the Service. Request any needed account information and deletion through support. The Data Deletion page explains removal from active systems, temporary backup copies, and records that must be kept by law. Data in your connected provider’s account remains under that provider’s controls.

13.4 Ending the agreement does not erase accrued obligations. Ownership, confidentiality, limitations of liability, dispute provisions, and any data-protection obligations that still apply survive termination.

14. Warranties and limitations of the Service

14.1 Except for express commitments in your Order and rights that the law does not allow us to exclude, Feron is provided “as is” and “as available.” We do not promise uninterrupted operation, error-free output, or suitability for every business purpose.

14.2 Feron cannot guarantee the delivery or reception of an email, a recipient’s response, or the accuracy of information supplied by a customer or connected service. Review outputs and keep the records your business needs independently of Feron.

14.3 Report a material service problem to support with enough information for us to investigate, while avoiding unnecessary sensitive data. Any additional warranty, remedy, or intellectual-property indemnity must be specified in a signed agreement.

15. Liability

15.1 To the extent permitted by law, Feron is not liable for indirect, incidental, special, consequential, or exemplary damages, or for lost profit or data arising from use of the Service. Any separately agreed financial liability cap applies as set out in your Order; these online terms do not introduce a monetary cap.

15.2 A party is responsible only to the extent a loss is attributable to its conduct or obligations under the agreement and applicable law. Each party must take reasonable steps to avoid or reduce foreseeable loss.

15.3 Nothing in these terms limits liability that cannot lawfully be limited, or liability for fraud, intentional misconduct, or gross negligence. Mandatory rights and remedies remain available.

16. Governing law and disputes

16.1 Swedish law governs these terms, excluding rules that would select another jurisdiction’s law. Any mandatory protections that apply to you remain unaffected.

16.2 First send a dispute notice to support describing the issue and the resolution sought, so both parties can attempt to resolve it. If no resolution is reached, a dispute may be brought before a court with competent jurisdiction, unless a signed agreement specifies another lawful dispute-resolution process. These terms do not require arbitration.

17. General provisions

17.1 Neither party may transfer this agreement without the other’s written consent, except where its signed terms expressly allow it. A transfer of the agreement does not itself authorize a transfer or new use of Google user data.

17.2 Failure to enforce a provision immediately does not waive the right to enforce it later. If a provision cannot be enforced, the remaining provisions continue to apply to the extent permitted by law.

17.3 This agreement does not create an employment relationship, agency, partnership, or authority for either party to make commitments for the other. A signed amendment is required to change a signed Order unless that Order provides otherwise.

18. Updates and contact

18.1 We may revise these terms and will update the date shown above. Material changes affecting existing use will be communicated with their effective date and reasonable advance notice where practicable. Contact us before that date if you do not accept a change; your signed agreement continues to govern any committed service period.

18.2 New Google data permissions or uses require the notice and consent described in our Privacy Policy. Continued use of Feron does not replace that consent.

Questions or notices about these terms can be sent to support@feron.io. For postal correspondence: Feron, Founders House Stockholm, Stockholm, Sweden.